If your order as a consumer (i.e. as a natural person for a purpose that is neither commercial nor can be attributed to self-employment following the Civil Code § 13), you can withdraw your order without giving any reasons, just by statement by fax, e-mail, simple letter or by returning our goods. The withdrawal must take place within a period of 30 days, which starts with the delivery of our goods. For your withdrawal and/or return of goods please use our RMA-form, that you got with the delivery, or you can download here. Please send it completely filled to the following address:

After the 30-day cancellation period, that begins with the delivery, your order may not be withdrawn without reason. The posibility of withdrawal, also within the time limit, is not given in the following cases:

• Audio or video recordings or software if the appropriate data sources have unsealed
• Newspapers, journals and magazines.
• In the case of goods, which are manufactured according to customer specifications, and / or have been procured especialy for thez customer, the right of withdrawal is entirely excluded

after the revocation has taken place, our product has to be returned immediately at our expense and risk, if the revocation is not already exercised by returning. Please use the the original or any other appropriate packaging. In case of the goods being of value under 40,- ?, you will have to bear the cost of returning. In case the delivered goods do not correspond to your order, you can return the goods at no costs. If the goods were not sent by parcel, plese let us know, we will have the them collected.

If you already paid for the goods, we will revoke this for a refund immediately.

If our goods are returned in a deteriorated, you are legally bound replace the value. The flat-rate replacement value is 15% of the value of goods. The replacement value to be payed if the original packaging is damaged, as these goods can no longer be sold as new after return. A value compensation is not payable, as far as our goods were tested, as it would be possible in a shop. On the other hand, significant traces of use can result in a replacement value that corresponds to the purchase price. If you consider a revocation, please limit yourself to an optical examination and do not take the goods in regular use.

In the case of reimbursement, the amount can only be returned with a full statement of bank account (account holders, bank and account number) on the RMA-Form. For a foreign bank connection we also need the BIC / SWIFT code and the IBAN Code (In general, you can get this information from your bank)

Your withdrawal and revocation rights are legally enshrined in our terms.